Glo is a popular Nigerian telecommunications company that provides mobile network services to its customers. One of the most common questions that Glo customers ask is how to call Glo customer care. Calling customer care is an essential step in resolving any issues or concerns that customers may have.
Fortunately, calling Glo customer care is a straightforward process. Glo has a 24/7 toll-free number that customers can call from their Glo line or any other network. Simply dial 121 or 200 from your Glo line to speak with a customer care representative. If you are calling from another network, dial 08050020121 or 08050020200. Glo also provides an email address and a support center for customers who prefer to contact them online.
Understanding Glo Services
Glo Call Services Overview
Glo offers a range of call services to its customers. These services include voice calls, video calls, conference calls, and international calls. To make a voice call, customers can simply dial the number of the person they wish to call and press the call button. To make a video call, customers need to have a smartphone with a front-facing camera and a stable internet connection. To initiate a video call, customers can select the video call option from their phone’s dialer and select the contact they wish to call.
Glo also offers conference call services, which allow customers to connect with multiple people in a single call. To initiate a conference call, customers need to dial the first number and then add the other participants to the call. Customers can add up to five participants to a conference call.
For international calls, customers can use Glo’s international calling service. To use this service, customers need to dial the international calling code followed by the country code and the phone number they wish to call. Glo’s international calling rates are competitive, making it an affordable option for customers who need to make international calls.
Glo Network Coverage
Glo has a wide network coverage across Nigeria, which allows customers to make calls and use data services in most areas of the country. Glo’s network coverage includes both urban and rural areas, making it a popular choice for customers who live in remote areas.
Customers can check the network coverage in their area by visiting Glo’s website or by using the Glo coverage checker app. The app provides an accurate and up-to-date map of Glo’s network coverage, allowing customers to check the coverage in their area before purchasing a Glo SIM card.
Overall, Glo’s call services and network coverage make it a reliable and affordable option for customers who need to make calls and use data services in Nigeria.
Making a Call with Glo
Glo provides a range of services to its customers, including voice and data services. Making a call with Glo is a straightforward process. There are two types of calls you can make with Glo: local calls and international calls.
Dialing Local Numbers
To make a local call with Glo, you need to follow these steps:
- Dial the phone number you want to call, including the area code.
- Press the call button on your phone.
It’s that simple! Glo offers competitive rates for local calls, so you can stay connected with your friends and family without breaking the bank.
International Calling with Glo
If you need to make an international call, Glo offers a variety of options to suit your needs. To make an international call with Glo, you can use any of the following methods:
- Direct Dialing: Dial the international number you want to call, including the country code and area code, and press the call button on your phone. Glo offers competitive rates for international calls, so you can stay connected with your loved ones abroad without worrying about high costs.
- Roaming: If you’re traveling abroad and want to use your Glo SIM card to make calls, you can activate international roaming by contacting Glo customer service. Roaming rates vary by country, so it’s important to check the rates before you travel.
- International Calling Cards: Glo also offers international calling cards, which allow you to make calls to other countries at discounted rates. To use an international calling card, simply dial the access number provided and follow the prompts.
In conclusion, making a call with Glo is a simple and straightforward process. Whether you’re making a local call or an international call, Glo offers a variety of options to suit your needs. With competitive rates and reliable service, Glo is a great choice for staying connected with your friends and family.
Troubleshooting Common Issues
When it comes to making a call on Glo, there are a few common issues that users may encounter. Here are some troubleshooting steps to help resolve these issues.
If you are having trouble making a call on Glo, the first thing to check is your network connection. Ensure that your phone is properly connected to the Glo network by checking the network indicator on your phone. If you are in an area with poor network coverage, you may need to move to a different location to make your call.
Recharging Your Account
If you are unable to make a call on Glo, it could be because your account balance is too low. To recharge your account, dial 123PIN# and press the call button. Alternatively, you can use the Glo Cafe app or visit a Glo retail outlet to recharge your account.
If you are experiencing service interruptions on your Glo line, it could be due to maintenance work being carried out on the network. In this case, you may need to wait for the maintenance work to be completed before you can make your call.
If you have followed these troubleshooting steps and are still unable to make a call on Glo, you can contact Glo customer care for further assistance. You can reach Glo customer care by calling their 24/7 toll-free number, sending an email, using social media, or visiting a Glo retail outlet.
Frequently Asked Questions
What is the process to reach Glo customer service via phone?
To reach Glo customer service via phone, you can call their 24/7 toll-free number, which is 121 or 200. You can also call their customer care line on +2348050020121 or +2348050020200.
Can I contact Glo customer care through WhatsApp, and what is the number?
Yes, you can contact Glo customer care through WhatsApp. The number to use is +2348050020121.
Where can I find Glo Customer Care Centres in Lagos?
To find Glo Customer Care Centres in Lagos, you can visit their website at www.gloworld.com/ng/contact-us/ or use the Glo Cafe app.
What steps should I take to speak with a Glo customer care representative?
To speak with a Glo customer care representative, you should call their customer care line on 121 or 200. You can also chat with them on the live-chat available on the homepage of their website or use the Glo Cafe app.
How can I maintain the activity of my Glo SIM when traveling internationally?
To maintain the activity of your Glo SIM when traveling internationally, you should ensure that you have sufficient credit balance on your SIM. You should also activate international roaming on your SIM before you travel.
What should I do if I am experiencing network issues with Glo today?
If you are experiencing network issues with Glo today, you should try restarting your phone or switching off and on your mobile data. If the issue persists, you can contact Glo customer care for assistance.