How to Chat with MTN in 2023: A Comprehensive Guide

MTN is one of the leading telecommunications providers in Africa, with over 280 million subscribers. The company offers a wide range of services, including mobile voice and data, broadband internet, and mobile financial services.

MTN has recently launched a new chatbot service called Zigi, which allows customers to chat with the company in real time to resolve issues, get support, and purchase products and services. Zigi is available on a variety of platforms, including Telegram, Facebook Messenger, WhatsApp, and the MTN website.

This article will provide a comprehensive guide on how to chat with MTN using Zigi. We will also discuss the benefits of using Zigi and answer some frequently asked questions.

How to Chat with MTN Using Zigi

To chat with MTN using Zigi, you will need to have an internet connection. You can then access Zigi on any of the following platforms:

  • Telegram:
  • Facebook Messenger:
  • WhatsApp: +234 903 300 0001 or
  • Web:

Once you have accessed Zigi, you will be able to chat with a customer service representative in real time. You can ask questions about your MTN account, purchase products and services, and resolve any issues you may be having.

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Benefits of Using Zigi

There are a number of benefits to using Zigi to chat with MTN, including:

  • Convenience: Zigi is available 24/7, so you can chat with MTN at any time, from anywhere in the world.
  • Speed: Zigi is a very fast and responsive chatbot. You will typically receive a response to your query within seconds.
  • Ease of use: Zigi is very easy to use. Simply type your query into the chat window and Zigi will respond.
  • Comprehensive support: Zigi can help you with a wide range of issues, including account management, billing, technical support, and product and service purchases.


Zigi is a convenient, fast, and easy-to-use chatbot that can help you with a wide range of issues related to your MTN account. If you are looking for a way to contact MTN customer service quickly and easily, Zigi is a great option.

Frequently Asked Questions

Do I need to have airtime to chat with Zigi?

No, you do not need to have airtime to chat with Zigi. However, your phone must be connected to the internet.

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Can I chat with Zigi while roaming?

Yes, MTN customers and non-MTN customers can chat with Zigi from anywhere in the world.

Is there a limit to the number of times I can engage Zigi?

No, your engagement with Zigi is unlimited and at any time of the day.

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