What is Zigi on MTN?

Zigi is MTN Nigeria’s all-new digital personal assistant (DPA) that can answer your questions, assist you with products and services, and more. It is available on WhatsApp, Facebook Messenger, Telegram, and the web.

Zigi is powered by artificial intelligence (AI) and machine learning (ML), which allows it to learn and adapt over time. It can understand and respond to natural language, and it can access and process information from a variety of sources, including MTN’s own databases.


Zigi can perform a wide range of tasks, including:

  • Answering questions about MTN’s products and services, such as airtime, data bundles, and tariffs
  • Helping customers to activate and manage their accounts
  • Providing customer support and troubleshooting assistance
  • Facilitating payments and transactions
  • Offering exclusive deals and promotions

Zigi can also be used for more general tasks, such as:

  • Setting reminders and alarms
  • Getting news and weather updates
  • Checking traffic conditions
  • Finding nearby places
  • Translating languages


Zigi offers a number of benefits to MTN customers, including:

  • Convenience: Zigi is available 24/7 and can be accessed from anywhere with an internet connection.
  • Personalization: Zigi can learn your preferences and habits over time, and provide you with more relevant and personalized assistance.
  • Efficiency: Zigi can automate many tasks that would otherwise require you to call or visit an MTN store.
  • Accessibility: Zigi is available to all MTN customers, regardless of their language skills or technical expertise.

Case Studies

Here are a few examples of how Zigi can be used to help MTN customers:

  • A customer can use Zigi to check their airtime balance, buy airtime or data bundles, or borrow credit with Xtratime or XtraByte.
  • A customer can use Zigi to activate a new SIM card, register their NIN, or change their tariff plan.
  • A customer can use Zigi to get help with troubleshooting a network issue or resolving a billing dispute.
  • A customer can use Zigi to pay their MTN bill or to purchase products and services from MTN partners.
  • A customer can use Zigi to set a reminder to pay their bill on time, get the latest news and weather updates, or find a nearby MTN store.


Zigi is a powerful new tool that can help MTN customers to get the most out of their products and services. It is easy to use and offers a wide range of benefits. If you are an MTN customer, I encourage you to try Zigi today.


What languages does Zigi support?

Zigi currently supports English only. However, MTN plans to add more languages in the future.

Do I need to register to use Zigi?

No, you can use Zigi as a guest. However, if you want to purchase products or services, you will need to register.

How do I use Zigi?

To use Zigi, simply open the WhatsApp, Facebook Messenger, or Telegram app and search for “MTN Zigi.” You can also access Zigi from the web at

Once you have opened Zigi, simply type your question or request. Zigi will do its best to understand what you are asking and provide you with a helpful response.

What are the benefits of using Zigi?

Zigi is convenient, personalized, efficient, and accessible. It can help you to save time and get the most out of your MTN experience.

  How do I contact MTN customer service?

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